Job Description

Job Description

Job Description

TITLE:  COLLECTIONS SPECIALIST

ROLE:   3-6 month contract to hire

LOCATION:  130 Clinton Road, Fairfield, NJ 

On-Site 3 Days/Week (Candidate should be available/flexible to be on-site any day if needed)

Job Summary:

Responsible for the collection of the outstanding accounts receivables for market and national accounts. This position handles customer service issues by interacting with clients and Client X departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow.

  Essential Functions:

• Manage collection requirements for multi-million-dollar portfolio of accounts.
• Communicate with customers to ensure the collection of outstanding accounts receivables.
• Provide ongoing customer service to account contacts by providing reports, handling special requests, and handling data submission of invoices.
• Provides statements and invoices to customers as required.
• Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments and write offs as needed.
• Prepare required documentation for placing accounts with third party agents.
• Generate monthly status reports of portfolio aging and payments.
• Provide coverage for other Collection Specialists as needed.
• Special projects as directed by the Credit & Collection Management.

Minimum Qualifications:

• Two years of experience in Credit and Collections.
• Associate degree or higher preferred
• Microsoft Office Suite.
• Must have experience reconciling accounts with large/complex billing histories.
• Must possess strong analytical and organizational skills, attention to detail, and ability to prioritize multiple projects at once.
• Strong oral and written communication skills; the ability to interact professionally with customers and internal departments at all times.
• Ability to work independently and as part of a team.

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