Job Description

The concierge position requires dedication to always providing superior customer service within a luxury residential setting. The job is often demanding and fast-paced, requiring excellent time management and problem-solving skills.

RESPONSIBILITIES:

• Interacts with residents and guests.
• Has in-depth knowledge of the building and area.
• Monitors and controls access to the property from the main entrance.
• Monitors security cameras frequently and reports any suspicious activity according to front desk procedures.
• Handles resident complaints and assists with problem-solving to the degree possible.
• Assists with timely resolution of housekeeping and maintenance issues.
• Processing incoming and outgoing packages on building link.
• Processing maintenance requests and incident reports on Building Link.
• Coordinates loading dock moving schedule for move-ins and move-outs.
• Prepares daily shift log report as per Building Link.
• Prepares incident reports as needed13.
• Report to the property manager and/or head concierge any resident or guest dissatisfaction.
• Performs other administrative job-related duties as directed

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