The Executive Officer provides enterprise-wide leadership for contract performance, workforce management, quality assurance, stakeholder engagement, and organizational effectiveness across multiple Passport Services offices.
Key responsibilities include serving as the senior contractor representative to Passport Services leadership, providing oversight of staffing, workforce development, and employee retention, directing strategic planning, quality management, and operational excellence initiatives, managing customer relationships and executive-level communications, leading performance management, risk mitigation, and service-delivery improvement efforts, ensuring contract compliance and successful delivery of all program objectives, and providing executive briefings, performance reporting, and organizational recommendations.
Required qualifications include a Master's Degree in Business, Public Administration, Management, or related field (or 12 years equivalent experience), minimum 8 years Program Management experience, PMP Certification, experience leading large federal programs and professional services workforces, and Active Secret Clearance.
Preferred qualifications include recent experience supporting the Department of State or other federal civilian agencies, experience overseeing large professional services contracts supporting 100+ personnel, experience leading geographically dispersed teams across multiple locations, experience supporting workforce transformation, organizational modernization, and change-management initiatives, experience implementing ISO 9001 quality management systems, experience with SAFe, Agile, Lean Six Sigma, or continuous-improvement methodologies, experience supporting executive-level governance, strategic planning, and performance management programs, and familiarity with Microsoft Power BI, SharePoint, Power Platform, and enterprise collaboration environments.
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