Job Description
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Savings bank
- Training & development
- Vision insurance
- Wellness resources
Appliance Refrigeration Repair Technician Location: Tucson, AZ |
Job Type: Full-time
About Guinco Service Founded in 1997, Guinco Service is a premier, family-owned appliance repair company. We are an exclusive Factory Certified Care provider for the Whirlpool Corporation family of brands (Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana). Our motto is "Let our family help yours," and that applies to our employees just as much as our customers. We provide a collaborative, supportive, and team-oriented setting where you can build a long-term career.
Why Join the Guinco Family? Hear from our employees! Click Here We know that for a technician, the support team behind you is just as important as the tools in your hand. We have built a system designed to help you succeed:
- Stop Chasing Parts: We perform in-office part pre-screens and pre-order parts for most calls before you ever arrive.
- Fully Stocked Support: You are backed by a fully stocked warehouse with inventory supported by the nation’s two largest appliance parts distributors.
- Paperless Workflow: We are 100% paperless—all service orders, technical data, and routing are handled electronically via company-issued iPads.
- Home-Based Dispatch: Start your day from your driveway. You dispatch directly from your home to customer locations.
Exceptional Benefits & Compensation We offer a competitive pay structure based on experience, market location, and skills. In addition to steady work volume, we offer a comprehensive benefits package:
Health & Wellness - Health, Dental, & Vision Insurance: 50% of premiums paid by the company for employees.
- Health Savings Account (HSA): Includes company contributions.
- Family Support: Paid Maternity & Paternity Leave.
- Insurance: Company-Paid Life Insurance/AD&D, with voluntary Critical Illness, Accident, and Hospital Indemnity options.
- Disability: Long Term Disability coverage.
Financial & Future - 401(k): Retirement plan with company match.
- Time Off: Paid Time Off (PTO), Holiday Pay, and Bereavement Leave.
Tools & Equipment - Company Vehicle: Take-home vehicle provided.
- Expenses Covered: Gas card and vehicle maintenance covered.
- Tech: iPad and truck stock provided.
- Uniforms: Company-provided.
Key Responsibilities - Diagnose & Repair: Accurately diagnose and repair residential home appliances (Refrigeration, Cooking, Cleaning, Laundry) to manufacturer standards.
- Customer Service: Maintain a high level of customer satisfaction through effective communication and a professional demeanor.
- Digital Management: Utilize a company-issued iPad to process repair records, reference technical information, collect payments, and issue receipts electronically.
- Decision Making: Make timely, independent decisions regarding repairs while working within a supportive team structure.
- Communication: Effectively communicate with customers, technical support, dispatch, routing, and management.
Qualifications & Requirements - Experience: 2+ years of experience as a Full Line Appliance Repair Technician (Refrigeration, Cooking, Cleaning, Laundry) is required.
- Physical Ability: Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds.
- Screening: Willing to undergo a pre-employment drug screen, criminal background check, and driver’s license check.
- Attitude: Enthusiastic, reliable, and customer-service focused.
- Technical Skills: Basic computer/tablet skills and strong mechanical aptitude.
Job Tags
Full time, Work at office