Job Description

About the Role To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here . We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here. If you are an Internal Candidate, please via our Internal Job Board . ---- Director of Product, Payments Guild is hiring a Director of Product, Payments, to lead the team building how money moves across Guild. You'll own the strategy for Guild's payment network - the infrastructure that funds education between employers, Guild, and learning providers - and lead a team of product managers expanding our offering to a flexible menu of payment modalities that expands Guild’s ability to meet discrete finance needs in the context of a benefit. This is a leadership role with a broad remit: defining payment network strategy, leading a world-class team, and building the core of a product that impacts millions of learners in the US. What You'll Do - Payment Network Strategy & Ownership : Own the multi-year strategy for Guild's payment network — how users on all three sides of the marketplace fund education through Guild, spanning virtual cards, reimbursement, and other transaction modalities. Set the vision, make the calls on sequencing and investment, and be accountable for the outcomes. - Team Leadership : Lead, coach, and grow a team of product managers across payment modalities and platform capabilities. Set the bar for product craft, build a strong operating rhythm, and develop PMs into leaders.

- Zero-to-One and Scale : Guide the team from concept through vendor selection, pilot, and scale - shipping quickly, learning, and iterating - while knowing when to step in on high-stakes decisions and when to let the team run. - AI-Native Product Development : Set the expectation that your team builds and operates with AI where appropriate, and identify where AI materially improves the product itself, and at what level. - Vendor & Network Partnerships : Help facilitate Guild's relationships with processors, card networks, and money movement partners. Assist commercial negotiations on economics, SLAs, and roadmap alignment, and manage the partner portfolio over time. - Payments Economics & Pricing : Partner with stakeholders on pricing, packaging, and business cases; challenge assumptions and bring an informed outside perspective to Guild’s monetization strategy. - Cross-Functional Leadership : Represent payments strategy in executive and leadership-level conversations. Align Engineering, Finance, Legal, Commercial, and Operations around a roadmap, and resolve trade-offs across them. - Compliance, Risk & Program Governance : Partner with Legal, Compliance, and Finance to set the governance framework for card issuing and money movement - spend controls, reconciliation, settlement, fraud prevention, and program oversight - and make sure the team builds to it. - Funding Service Optimization : Set and drive the strategy for Guild's funding service, improving speed, reliability, working capital efficiency, and cost per transaction. Global Scale : Build capability sets with a global-first approach, serving as a subject matter expert on globalization, including specific expertise around currency handling, localization, and international markets. What You'll Bring - Experience : 10+ years of product management experience, including significant time building payments products - card issuing, virtual cards, money movement, or B2B payment flows - at a fintech or payments company or in an embedded payments role at a platform company. Bonus if this experience has been global.

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